any questions?

• What’s the bottle made of?

  We chose a BPA-free Tritan plastic for our reusable shaker bottles because it's safe, practical, and light to transport.

• How do I clean and care for my bottle?

  The bottle should be cleaned regularly with warm soapy water. Remove the black filter disc before washing, and allow the bottle sections to dry separately before reassembling. If you’re not washing your kencko bottle right away, give it a quick rinse under the faucet and remove the lid before you store it or stack it in the sink or dishwasher. All that healthy natural fiber in our smoothies can leave tiny little bits behind, and they wash off more easily while they’re still wet. If you're using a dishwasher, we recommend you dismantle the bottle and wash it on the top shelf, in a lower-temperature cycle.

   

• Where can I find mixing suggestions?

   Here are our mixing suggestions! Individual smoothie packets indicate whether a flavor works best with just water, just milk, or equally well with either. Mixing with chilled water generally gives a more refreshing, juice-like consistency and flavor, while plant or dairy milk results in a thicker, more creamy smoothie. You can use fruit juice or sweetened plant milk if you prefer a sweeter taste - or even add a dash of agave or maple syrup (yum!).

  For more info on plant-based milks, read on. And our members love to get creative with mixing their smoothies – you can check out some of their creations on Facebook and Reddit!

• Can I buy another bottle?

  Bottles - and other extras - can be purchased at any time. Just login to your account and customize your next box: you can opt for a multi-category or bottle-only order!

• Why did you introduce a new bottle?

  Our new protein smoothies are a bigger serving - there’s 50% more powder per packet, and they mix with 13oz (385ml) milk instead of 10oz (300ml). We made a new bottle to accommodate that bigger beverage. It also has a 10oz mark so that you can use it to mix our smoothies and iced lattes - that’s why we call it the ‘universal’ bottle.

• What’s the difference between the two bottles?

  The original, slimline bottle is designed to mix 10oz (300ml) of liquid with one sachet of our original smoothie mix or one of our new iced lattes. It’s about 8 ½ inches high and 2 ½ inches wide (22cm x 6.5cm). The new, universal bottle is designed to mix all of our beverages, including protein smoothies, with up to 13oz (385ml) of liquid. It’s the same height as the slimline bottle but about a half inch wider. (It still fits into the majority of cupholders!) We also strengthened the tether that attaches the cap to the bottle, made the filter easier to click in and out, and improved the silicon seals - these are now fixed to the bottle, making it easier to clean.

• I want to try your protein shakes, but I’m not ready to buy a new bottle. Can I use my original shaker bottle?

  The original kencko bottle was designed to mix 10oz/300ml of liquid with a 0.78oz/22g sachet of powder. We don’t recommend using it to mix more than this, as you may not be able to get the correct texture and consistency. There are two options if you don’t want to buy the new bottle: 

  1. Use a blender - the protein shakes work brilliantly with any type of blender, and you can add ice or extra protein or whatever you fancy.

  2. Shake up half at a time - measure your milk, then just add half at a time to the shaker bottle, with half the protein smoothie. Shake up as normal, combine both halves in a glass and stir before drinking.

• I only drink original smoothies - do I need a new bottle?

  You might want to try the new bottle if you sometimes add plus protein or another protein powder to your smoothies, or if you like to add lots of ice or extra liquid. It just gives a bit more space for experimentation - and shaking!